RETURNS AND REFUNDS
TIME FRAME FOR RETURNING AN ITEM
The customer has a legal period of 14 calendar days to exercise their right of withdrawal from the date of receipt of the goods without having to provide any reasons or pay any penalties.
Return shipping costs are payable by the customer. The customer will be fully refunded the amounts paid (excluding shipping costs) upon receipt and verification of the returned items without undue delay and no later than 14 days from the date they exercised their right of withdrawal.
For any return request, please contact us via the “Contact” section or by email at sav@arg-commerce.fr.
To comply with the withdrawal period, the Customer must send their communication regarding the exercise of their right before the withdrawal period expires.
No right of withdrawal for an order placed via a signed quote.
CONDITION OF ITEMS All returned items (products, original packaging, accessories, instructions, etc.) must be sent back perfectly intact.
Upon receipt of the package, https://www.communion-dress.co.uk/ will assess the condition of the returned merchandise. No returns will be accepted if the returned items have been visibly used or damaged by the customer and such use or damage makes the items unsuitable for sale. If the return is refused by https://www.communion-dress.co.uk/, the items will be returned to the customer at the expense of https://www.communion-dress.co.uk/ without the customer being able to demand any compensation or right to a refund, except for the subsequent exercise of their warranty rights on the sold goods.
REFUND OF RETURNS Subject to compliance with these return conditions, https://www.communion-dress.co.uk/ will refund the returned items within 7 days following the restocking of the goods. https://www.communion-dress.co.uk/ will refund the Customer using the same payment method used for the initial transaction.